Shipping, Terms & Conditions
All orders are dispatched from Los Angeles - we offer local delivery for food service accounts in LA, San Diego and the OC. We also ship nationwide via FEDEX / UPS or can ship to any US airport for collection.
For the majority of LA and OC customers, we deliver based on the following schedule:
- Monday: Hollywood, Downtown, OC, San Diego
- Tuesday: Hollywood, Downtown, Santa Monica, South Bay
- Wednesday: Hollywood, Downtown, East LA, Orange County
- Thursday: Hollywood, Downtown, Thousand Oaks and surrounding, South Bay
- Friday: Hollywood, Downtown, East LA, Orange County
Overnight Priority Shipping:
Items which are required to be frozen or refrigerated must be sent via Overnight Priority.
Due to the perishable nature of our items, we send overnight shipments on Monday through Wednesday only.
Please note, we ship all parcels Authorized Release, meaning if no one is home, the parcels may be left by the carrier at your door, and only if the carrier feels it is safe to do so. Carriers sometimes leave packages behind bushes or at conspicuous locations to avoid theft. If at all possible, we recommend that you make arrangements to have someone home upon delivery or send to a business address which will be open. Packages that are not left at the door will be returned to the station for re-delivery the following day or available for pick up at the local Carrier station. Please note, we do not guarantee products after the first day, once a product has been attempted for delivery.
Acts of God/Weather Delays
Weather delays can be unexpected, and can result in the delay of your package. In the event that this should happen, we will immediately notify you on the status of your shipment. In some cases we may know of a weather delay just before we are about to ship your package. In this event happens, we will call you to discuss a potential rescheduling of your product to a later date.
Please note that neither Terra Mare Prime nor our shipping partner, FedEx will be held responsible for delays resulting in “Acts of God”. This is stated in their shipping policies and therefore is also our policy. We will however do everything we can to get your package delivered in a timely manner and with a view to minimize the chance of loss.
We are unable to ship to APO/FPO, P.O. Box’s, Rural Routes & destinations outside the U.S.A. If you are unsure if your address can be shipped, please contact us prior to placing your order or obtain an alternate address that is a physical business or residential location.
Returns & Credits
The only time we issue credits is when a customer receives a parcel late and the lobsters are not alive upon delivery and you had notified us within 3 hours of receiving your parcel, by talking to someone live or leaving us a voice message. We reserve the right to request that the parcel delivered is shipped back to us for inspection. We will then issue you a credit or refund on the portion of product that was not delivered in good order.
If you are not fully satisfied with your order, please call us and speak to a customer service representative. We reserve the right to conduct an investigation into claims that are potentially fraudulent. Please do not discard any packaging or product until you are completely satisfied with the product. On occasion, Terra Mare Prime may deem it necessary to have the package and contents returned to us for inspection. All claims must be made on day of delivery by calling (310) 344 4707. No claims will be honored if not made on day of delivery.
Safe Consumption of Products
Frozen items: Consume within 5 days of defrosting and immediately after breaking the vacuum-sealed bag.
Beef fresh items: can be refridgerated in the bag for up to 30 days, consume or freeze within 5 days of breaking the vaccum sealed bag and keep refrigerated.